Grandeur Incorporated Pvt. Ltd. (G-Inc.) Shipping & Returns Policy

Shipping Policy

• Orders containing multiple products will be dispatched together when possible.
• All orders are shipped with an invoice. If you do not receive one, contact customer service.
• Orders are processed Sunday to Friday. Orders placed on Saturdays or national holidays will be processed the next working day.

Dispatch & Delivery

• Prepaid orders placed before 11:30 AM will be processed and shipped the same day.
• Orders placed after 11:30 AM will be processed the next working day.
• No shipping on Saturday and public holidays.
• A shipment tracking number will be sent via email once the order is shipped.
• Delivery typically takes 3-10 working days. Delays will be communicated.

Cancellation Policy

• Orders can be canceled before invoicing. Once invoiced and packed, cancellation is not possible.
• No cancellations for special occasion products.
• Orders under same-day delivery cannot be canceled.
• Cancellation charges post-shipment: NPR 150 for orders under NPR 4999, NPR 500 for orders between NPR 5000-9999, and NPR 750 for orders NPR 10000 and above.

Returns Policy

• Contact customer service immediately if the delivered product is different, defective, or damaged.
• If the package appears tampered with, refuse delivery and contact customer service.
• Return requests must be made within 7 days for products with technical issues.
• Returns are not accepted for personal preferences if the product is not defective.
• Physical damage not reported within 4 hours of receipt, or damage caused by the customer, is not eligible for return.

Product Pricing

• Product prices are current but may change without notice.
• In case of pricing errors, orders may be canceled with a full refund.
• Prices include applicable taxes.